Net Promoter Score helps measure customer experience and also helps to predict potential business growth. It is a proven metric that revolutionized the business world and now serves as the core measurement for consumer loyalty by companies around the world[Read more…] about What is a Net Promoter Score?
Interested in setting up a canvas and a validation board for your lean startup? What are some good practices when doing so? How do I reduce the risk of failure before I even get started?[Read more…] about Lean Startup Canvas and Validation Board
What is an on-boarding process?
Before we dive into the importance of an onboarding process, let’s try to understand the process itself. Onboarding is a process of integrating new employees into the organization and preparing them for success in their position. The goal of this process is to help new hires get acquainted with their new environment and get started on the right foot. Most people often think orientation is the onboarding process, but this is not the case. It’s important to understand the difference between them. While Orientation is a specific event, typically lasting a day, onboarding is a process which starts from the day the new hire accepted the offer and continues for weeks or even months after the first day at the office.[Read more…] about Why Onboarding is Crucial for a Successful Business
As we have all heard before, Customer Satisfaction is important to your business. Some people even say it is the most important metric to ensure your business will continue to thrive. Although customer satisfaction is important, I believe customer loyalty is more vital to the long-term success of any business.
Are you starting a new project and have no idea how to organize the information you have gathered? Or maybe you’re initiating a client project and you’re not sure how to present your initial assessment results? Believe me, you’re not alone. You can do all these with Planning & Discovery (P&D) reports. In this post, I am going to explain what a Planning & Discovery report is, why it is important for a project, and how you can easily create it with confidence. So let’s get started! [Read more…] about Modern Enterprise Business Report – Planning & Discovery
Project managers are the backbone of any successful project, but their roles are often down-labeled to simply reminding teams about deadlines or setting up status meetings. Looking at project management from a traditional perspective, a PM’s job requires a deep understanding of five specific phases, that enable success for a project. These are: