Troubleshooting and Support
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Maintaining enterprise platforms cannot be a short-term goal or initiative, it requires an ongoing effort across the entire organization with a commitment to providing stable, useful, scalable infrastructure to the business and to staying abreast of continuously evolving requirements.
Likewise, Anant’s involvement with its customers never ends with a Kickstart or solution implementation. We maintain an ongoing commitment to our customers and offer flexible ongoing support plans.
How it Works
Our support model is such that it can integrate seamlessly with your existing IT support framework and can be scaled to meet almost any requirement. In addition, many of our customers take advantage of our offsite/offshore maintenance and support packages to manage their overall costs.
Whether you need everyday managed services, ticket-based enterprise software support or immediate emergency assistance, Anant Support combines deep technical expertise with personalized, affordable service. Our support teams are fully proactive, dedicated to identifying and correcting problems before they impact your business.
What is Troubleshooting and Support?
- System Health Checks
- Database Backup & Restoring
- Troubleshooting Alerts
- Database Enhancements
- Database security patching and hot fixes
- Performance & Tuning
- Regular reporting
- 24/7 Monitoring
Benefits of Our Support
- Return on Investment/Cost optimization when compared to using internal DBAs.
- Low cost route into 24×7 support & management of mission critical applications.
- Reduction of personnel-based risks such as holiday/sickness/leaving.
- Allowing internal staff to focus on other critical tasks that add business value.
- Quicker problem rectification leading to high availability, less downtime, less costs and increased efficiency.
- On-demand access to a pool of skilled professionals that would be difficult to recruit and will not be cost effective.