Customer Relationship Management

Roadmap to Choosing a Customer Relationship Management (CRM) System

Nowadays, there is an unprecedented rush to become a customer-driven organization that develops enduring relationships with its consumers. A recent Accenture study highlighted that companies that have not invested in developing specific Customer relationship management capabilities are leaving millions of dollars in profit on the table.

A CRM tool can be as simple as a spreadsheet or highly sophisticated such as a Salesforce application. What is really important is to have a well thought out CRM roadmap that helps an organization achieve its strategic goals. If you are interested in learning more about it, check out the presentation below!

Along with helping our enterprise clients with DataStax and Sitecore projects we also provide companies with project planning workshops and Virtual CIOs.

We build and manage business platforms. Is your project going south? Did your vendor screw up again (that never happens)? Let’s talk for 15 minutes.

Photo by Patrick Tomasso on Unsplash