Customer Experience Management
Why did I choose this resource? I chose this resource to gain knowledge about the customer experience and why it is so important to a business. What did you learn […]
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Complaint Management Excellence
Why did I choose this resource? I chose this resource to understand the importance of the complaint handling process. What did you learn from it? I discovered that dealing with
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Customer Satisfaction is Worthless, Customer Loyalty is Priceless
Why did I choose this resource? I chose this resource to learn how to improve our client retention rating. What did you learn from it? I learned the importance of
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Slideshare – Process – From Vision to Executing Strategy
You’ve got a great idea. How do you make it happen? Even if you have the vision, how can you and your team achieve this vision? This presentation covers failures,
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Creating an Improved Training Plan
Why did I choose this resource? I chose these resources to obtain knowledge on creating an improved onboarding orientation training plan. What did you learn from it? I learned that
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Selling to VITO: Get to the top. Get to the Point. Get to the sale.
VITO RULE #0 – VITO (the Very Important Top Officer) is the ultimate approver of everything that happens in the organization, including your sale. Why did I chose this resource? I
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