Communications Skills for Project Managers

Communications Skills for Project Managers

Why did I choose this resource?

I chose this resource to advance communications skills, both internally and externally, before, during, and after a project.

What did you learn from it?

I learned multiple ways to communicate and why it is extremely important to keep lines of communication open.

Key Knowledge

  • Most general cause of project failure – Poor Communication
  • Change Management Project – 3 main parties
    • “sponsor” – communicates with executives and ensures success
    • “champion” – communicates to employees of the company the business value
    • “Working Committee” – communicates to customers the actual benefits
  • Create an easy to read project charter.
  • Plainly and descriptively state the business problem, scope of work, and anticipated risks.
  • Keep lines of communication open with the constituents of the project throughout its entirety.
  • All team members of a project need to be aware of the client’s corporate culture, company policies, departmental protocol, key relationships, and informal hierarchies.
  • Core Elements of Communication Programs
    • Analyzing the message
    • Planning the message
    • Delivering the message
  • Communication Strategies
    • Most important to least important – presenting multiple variables
    • State the problem and then the solution – technical approach
    • Big-picture approach – small project affects the entire company
    • Differentiate the new approach – presenting a project that has failed previously
  • Main forms to share information and have the recipient remember is by “frequency,” “primacy,” “recency,” and “emotion.”
  • People remember information more effectively when they have read, listened, and seen it.
  • Avoid “victim mentality” by including all team members in the project from the beginning and informing them of changes and how the changes will benefit them.
  • When conveying details of a project, be mindful of word choice, setting, medium, timing, and content.
  • Stay POSITIVE and keep everyone informed!

How are you using what you learned?

I am using what I learned to improve our process of communication. This includes how employees/contractors/executives converse with each other, and how they communicate to clients.

Key Changes / Key Actions

  • Centralized area of communication so all involved are updated
  • Use simple speech so all involved may understand


  • Name : Communications Skills for Project Managers
  • Author : Michael Campbell
  • Link to Book

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