Predictable Success

Predictable Success

Why did I choose this resource?

I chose this resource to understand what predicable success is and how to achieve it.

What did you learn from it?

I learned the stages to achieving predictable success as well as how to maintain it. I also learned the actions to avoid entering the decline stages.

Key Knowledge

  • Predictable Success – the point at which an organization dependably realizes its goals
  • Growth Stages
    • First Growth Stage: “Early Struggle”
      • first three years
      • establish a market for your product/service
      • evaluate progress toward establishing a market at the end of every workday
      • discover where your customers are
      • constantly alter your product to learn what your customers are fond of
      • be open to modifying your companies business plan, strategy, and “core values”
    • Second Growth Stage: “Fun”
      • business booms, rapid growth
      • concentrate on selling to the market
      • state of change, extreme flexibility
    • Third Growth stage: “Whitewater”
      • systems and processes
      • hire first-rate operations manager
      • unite sales and operations, create a new company structure
    • “Predictable Success”
      • Decision making
      • Goal setting
      • Alignment
      • Accountability
      • Ownership
  • Decline Stages
    • First Decline Stage: “Treadmill”
      • too many systems and processes
      • too much emphasis on “how” instead of “what”
      • failure to grow
      • employee complacency / frustrated management
      • difficult to escape
      • find a way to view your organization through different eyes
    • Second Decline Stage: “The Big Rut”
      • too much time spent in the “Treadmill” stage
      • company leaders become complacent
      • “visionary” employees leave
      • company stifles creativity
      • customers are viewed as an annoyance
      • decisions made based on comfort
      • escaped by major interventions
    • Third Decline Stage: “Death Rattle”
      • the point of no return
      • organization fails due to
        • major decline in resources
        • refusal to evolve with technology
        • customer abandonment
  • Approaching Predictable Success – Building a Machine for Decision Making
    • Organization chart – who influences decision making
    • Lateral management roles – develop relationship with other managers
    • Alignment – employees actions reflect company goals
    • Cross-functional teams – all departments must work harmoniously together
    • Empowerment – team members trust and rely on each other
    • Ownership and self-accountability – managers able to “pull” employees instead of “push”
  • Returning to Predictable Success – Building “Dynamic, People-Oriented Systems”
    • Hiring – from within and outside the company, be willing to move people laterally
    • Deployment – explain to new workers why specific tasks are assigned to them
    • Performance assessment – have a conversation with the employee
    • Training – engage the new hire during training
    • Mentoring and coaching – assign mentors laterally, trust is built
    • Ownership and self-accountability – employees take ownership of their actions

How are you using what you learned?

I am using what I learned to gain a better understanding of where our company is on its road to predicable success and how to move forward.

Key Changes / Key Actions

  • Create an organization chart
  • Discover where the company is and create a plan to work towards predictable success


  • Name : Predictable Success
  • Author : Les McKeown
  • Link to Book

Leave a Comment

Your email address will not be published. Required fields are marked *